Shipping, Returns and Privacy



Your order should arrive within 3 to 7 days after you place it. Orders are shipped via Fed Ex and take 1-2 days to process and up to 5 business days to be delivered. 



City Mouse accepts returns up to 3 weeks after our original ship date. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. We not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

Once we receive the original item(s), you will receive a credit in the amount you paid (this excludes any shipping costs). Please allow 2-3 weeks for us to refund your credit card upon receipt. 
Items must be returned in their original condition with tags attached.

If you would like help with an exchange, return, or new purchase, please call us at (206)909-6961 or email us at


We never rent, share, sell or distribute our customer information to anyone. Customers may decline future email communication from City Mouse at any time